Refund policy

Return and Refund Policy

Thank you for shopping at MACSEIS.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our refund and return policy. This Return and Refund Policy The following terms apply to any product you have purchased from us.

Interpretation and definitions

Acting

Words whose initial letter is capitalized have definite meanings under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) refers to MACSEIS.

  • Goods refers to items offered for sale on the Service.

  • Orders means a request from you to purchase Products from us.

  • The service refers to the website.

  • The website refers to MACSEIS, accessible from www.macseis.com

  • You refers to the person who accesses or uses the Service, or the company or other legal entity on behalf of which said person accesses or uses the Service, as applicable.

Your rights to cancel orders

You have the right to cancel your order within 14 days without giving any reason.

The deadline for cancelling an Order is 14 days from the date you received the Goods or from the date a third party you have designated, other than the carrier, takes possession of the delivered product.

To exercise your right to cancel, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

  • Por correo electrónico: info@macseis.com

We will refund you no later than 14 days after receiving the returned Products. We will use the same payment method you used for the Order, and you will not incur any fees for this refund.

Conditions for returns

For Products to be eligible for a return, please ensure that:

  • The Goods were purchased within the last 14 days.
  • The products are in the original packaging.

The following Goods cannot be returned:

  • The supply of Goods manufactured to Your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced goods may be refunded. Unfortunately, sale items cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.

Returned goods

You are responsible for the cost and risk of returning the Products to us.

You must contact us so that we can give you the instructions.

We are not responsible for goods damaged or lost during return shipping. Therefore, we recommend an insured and traceable mail service. We cannot issue a refund without actual receipt of the goods or proof of receipt of the return.

Contact

If you have any questions about our Returns and Refunds Policy, please contact us:

  • Por correo electrónico: info@macseis.com
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